![]() ![]() ![]() You don't have to go to commercial switching sites like iSelect and Comparethemarket (which have some troubling issues around only examining a portion of the market). It's not the only retailer heading in that direction, either. Alinta, for example, owns solar and wind farms, is building a lithium-ion battery storage system, and has stated that its coal-fired power station in Victoria may close 15 years earlier than planned. A few even actively encourage home solar with discounted panel and battery installation.įinally, while sustainability claims made by some retailers don't entirely match up to their Green Electricity Guide results, there has been some progress. This is a program where retailers claim to generate one unit of electricity from a renewable source for each unit of electricity sold. Options include plans that are partly, or wholly, derived from renewable sources, solar feed in tariffs which often include financial incentives when you supply excess energy back to the grid, and GreenPower. We're also seeing an increase in the number of retailers earning Climate Active carbon neutral certification. Also many retailers offer green electricity plans of some kind. Diamond, Momentum, Aurora and Energy Locals all score above 70% in the Green Electricity Guide. Green energy ratings: The goodįortunately, a number of retailers are sticking to their green guns. The latter still burns fossil fuels, so while a retailer may not be directly involved with non-renewable sources, buying energy from the NEM is indirect involvement. The most common problems are a lack of transparency in advertising, and retailers continuing to purchase some, or all, of their energy from the National Energy Market (NEM). Many of the biggest retailers in the country, including those listed above as well as Origin Energy, are among the worst performers. Then you have retailers like Alinta Energy, who claim to be working towards sustainability and yet still scored just 31%. A number of providers have seen significant drops in their results including AGL, ActewAGL, Energy Australia and Simply Energy. Some of the latest updates to the Green Electricity Guide paint a rather dire picture. High results in both complaints and call response means a better investment. Drill down on the graphic above that covers all scored retailers to find out which ones invest in their customer service. ![]() Plenty of retailers have great results for their complaints score, and call response times can be excellent as well. Also, larger retailers often have a greater number of complaints, but measured against their size and amount of subscribers, it makes the percentage of complaints quite small. Look for providers that score at least 98%. You'll see that no retailer scores below 85%, but that doesn't mean they're all great. There are a decent chunk of complaints put through every year against energy retailers, but some of them outstrip others. Green Electricity Guide score: 16% What are the biggest problems with electricity retailers?įrom customer complaints to green energy ratings, here's what we found. The best electricity provider in Australia Since we're using both Australian Energy Regulator and Victorian Energy Market Reports data, we can give a larger scope of the better outcomes for energy retailers across deregulated areas in Australia. Their call response scores of 44% for Energy Locals and 47% for Aurora could be improved though. With CHOICE Expert Ratings of 75% and Green Electricity scores of 81%, they don't quite meet the criteria for a recommendation, but they're not far behind. Amber Electric also supplies the ACT, but Diamond does not.Įnergy Locals and Aurora Energy are the best options in our survey for Tasmanian customers, and also serve all other states and territories aside from Western Australia and the Northern Territory. However, its Green Electricity Guide results are lower than the top three at 70%. Amber Electric, a newcomer to our survey, is the top performing retailer available in the ACT with a CHOICE Expert Rating of 88%. However, Diamond and Amber Electric serve South East Queensland, NSW, Victoria and South Australia well. New South Wales, South Australia, South East Queensland, Tasmania and Victoria are deregulated, which means there isn't an Australia-wide best electricity provider. Who's the best electricity provider overall? The best electricity provider in New South Wales, Queensland, Victoria and South AustraliaĪmber Electric: 100%. ![]()
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